Products and services
User manual

Terms of use

With the following Terms of use there are rules defined which are valid for on/line shopping and which provide the quality of our service and complete clients satisfaction.

General condition

  1. By receiving of product order, operator is obligated to provide mobile submission of client’s order
  2. Merchant is obligated to deliver products in correct condition and in obligated deadline
  3. In case of any changes, merchant is obligated to inform clients during mobile submission of order.
  4. All changes, except those about delivery issues, cannot be valid for already submitted orders.
  5. In case of inconsistency of delivery prices and those mentioned on our Internet shop, you will be informed during mobile phone submission of order.

In case of prepaid recharge Bank assume that client wont abuse or resell payed and delivered vouchers in any way.  If it is confirmed that client abuse Bank’s services, Bank has right to deactivate the user in order to obstruct his activities on NLB Shop and to order blockage of his credit cards in Bank’s acquiring network.

Quality warranty

NLB Montenegrobank provides a warranty for product quality which are offered on its shop. All products are of original trade mark and are compatible with specified data on our Internet shop.

All products with valid warranty obey the rules specified in warranty documentation.

Warranty is not valid in case of defect generated as a consequence of inappropriate usage.

Data privacy

For successful processing and delivery of your order, the following data are necessary:

  • First name and family name
  • Address
  • Phone number
  • E-mail

NLB Montenegrobank is considering as obligation to keep privacy of all clients. It is in our interest to collect just the necessary data about clients, the same for data necessary for business workflow and keeping of clients informed, all with a purpose of providing high quality service. All data about our on-line clients will be preserved and accessible only to those Bank employees who need those data for their work. Bank employees are obligated to respect customer’s data according to security and preservation of privacy rules.

Also, we’d like to emphasize that we are collecting, analyzing and processing data about products from our sales assortment, which are interested for our customers, all in order to provide as much security as it is possible during online shopping.

Agreements and changes of terms of usage

Usage of online sales channel of NLB Montenegrobank concerns that customers agree with all terms mentioned on this page of our web presentation.

NLB Montenegrobank is obligated to obey all mentioned terms, and all eventual changes in terms are becoming valid and obligated from the moment of publishing on this page of our Internet shop and from the moment of sending the e-mail info to all our registered customers, users.